Order by Phone  (888) 412-7289  9am-5pm CST M-F

Customer Services

100% Guarantee

We are committed to providing service and products with exemplary quality and value. We want you to be absolutely thrilled with everything you purchase from us. If you're not, we'll replace it or give you your money back. Simple. That's how we like things around here.


Payment Options

We accept all of the classics for online orders: VISA, Mastercard, and Discover. As well as Paypal, we also accept Money Orders and Checks with a caveat.... Just print out your order and mail it to us with your check included. (Or Download our check form and fax in your payment) We'll ship out your items as soon as we receive your payment. Please note that there will be a $25.00 fee for any overdraft checks. Also, we can not hold in-stock products for checks we are waiting on.


Return Policy

Items may be returned/exchanged unused within 7 days of receiving your product. Note: Soft goods (harnesses & lanyards) from DBI-SALA and Miller must be returned unopened. So please read the sizing charts carefully before ordering. In addition, we can only accept returns of 3M merchandise exceeding $800 in value, unless there is a manufacturer's defect.

Just call us at 1-888-412-7289 and we'll guide you through the return/exchange process. Shipping and handling charges are non-refundable and you may want to ensure your package; we are not responsible for lost or misdirected exchanges.

Once your package is received and it is confirmed to be in re-sellable condition, we will promptly send you your replacement items or refund your money. Also, there may be up to a 15%-20% restocking fee depending on the manufacturer. If you have any questions regarding your order, please feel free to.


Privacy Policy

We take your privacy super seriously. We feel that your information is, frankly, your information. When you share your e-mail address with us, we won't give it or sell it to anyone else. Only stupid heads do that. And when you use your credit card to shop at our online store, you can rest assured that your transaction is safe and secure. Your personal information is sent to the bank that handles our online merchant account through Secure Sockets Layer (SSL) protocol. This is the most commonly used and safest way to send private information across the Internet today. SSL encryption technology safeguards your personal information and guarantees privacy. If you'd like to learn more about our privacy policy, click here.


Frequently Asked Questions

Order Policy

Shipping Policy


How long does it take to process my order?
We do everything in our power to process our orders in 1-2 business days. Remember, just because you can order instantly from our website in your pajamas, your order does not arrive the second you click to confirm your order. If that were possible, you wouldn't have to read a policy on processing times. If you need something rushed, give us a call at 1-888-412-7289 before you place your order so we can prevent any delays.

Where's my invoice?
Your invoice will arrive officially by email. If you don't receive it within an hour after you finalized your order, check the junk folder of your email. Perhaps your email program thinks that correspondence Fall Protection Pros.com is garbage, we tend to disagree. Remember, by creating a customer account with Fall Protection Pros.com you can have permanent access to all of your invoices from past orders whenever you log in. Create an Account.

Can I change or cancel my order?
If you need to change or cancel your order, although I don't know why you would? Are you a tease? But, if for whatever reason you need to cancel your order (we understand). Let us know as soon as possible. We like to work fast, and we would hate to ship something out that we don't have to. It creates more work on your end and our end, and that stinks. That being said, orders canceled before shipment may be subject to a 3% processing fee.

How do you handle back orders?
Sometimes products become unavailable from our manufacturers on short notice, if that happens we will contact you as soon as possible to let you know of any possible delays and what other options you may have. We will do what we can to make sure you're satisfied. Refrigerator magnets anyone?

Do you charge sales tax?
If you happen to live outside of Wisconsin, in most cases your order will be sales tax-free, until the Government decides to sticks its grubby paws in that pie as well. But, for the time being, order away without the burden of sales tax. Some products are taxed for residents of CA, KS, MA, MD, TN. If you live in Wisconsin, tough luck, the law's the law and you'll be hit with the standard 5.5%

When I checked out I got an error message. What do I do?
PANIC! Whoa, maybe not... Actually, there are several things you can do. If you received an error message during the checkout process, check your e-mail to see if you received a confirmation e-mail. If you did, your order has been processed and received by our team.

If not, or if you have any other problems with your experience chat with us online using our live chat service (it's right above the shopping cart). If the chat service isn't live, give us a call toll-free at 1-888-412-7289 and let us know what's up, or you could always contact us by email. Either way, we'll do what we can to make sure everything is as it should be.

Do you offer wholesale prices to resellers?
We are willing to open negotiations with resellers. We refuse to make any promises. All we can say is if you're interested in a situation like this, give us a call at 1-888-412-7289 and we can discuss it in greater detail.

Do you offer discounts for large orders?
It all depends on what you're ordering and what kind of prices we can negotiate with our vendors. It's possible, but we cannot make any guarantees. We encourage you to ask, and we'll see what we can do. We'd love to offer our services and help you get the right products for the job.

What are your shipping rates?
Our shipping rates vary based on your order. However, we can tell you that your shipping rates are determined by weight (heavy things cost more) and what warehouse (Santa's workshop) they are coming from. These costs are calculated automatically and tabulated to your order. You can save on shipping by ordering more products from one manufacturer, but it's not required. All of our products play well together if you know what we mean?

How will my order be shipped?
Your orders will be shipped according to the shipping method you select when checking out. Most orders can be shipped via United Parcel Service (UPS). In most cases, they will be shipped directly from the manufacturer to you. We would request that if you plan on picking some speedy shipping service to give us a call, so we can make sure we can get your product right away.

How do my items come packaged?
Your order will be shipped in a box. We tried using paper or plastic bags, but the handles kept tearing. Long story short, we ship all of our goods in a box directly from our manufacturer's warehouses to your door, job site, or federally zoned Port-A-John.

Can I get rushed delivery?
If you need something right away, PLEASE call us at 1-888-412-7289 before you place your order so that we can ensure stock is available and that we can get the products to you when you need them. We'd rather lose the sale than tell you we can get it there and not be able to deliver. If we work together, we can eliminate disappointment. Your safety is more important than closing a deal.

About how long will it take for my order to arrive?
We don't have access to a crystal ball, if we did we wouldn't have bought all of those singing fish right before they fell from grace. That being said, we do our best to ship within 1-2 business days (Saturday & Sunday are NOT business days). After that, it depends on what method of shipping you chose. Select the Pony Express, and you could be waiting for a while.

Do you provide tracking numbers?
When your order ships we will notify you if we get tracking information from the vendor, that way you can track your package's every movement. Did that sound uncomfortable, because it felt uncomfortable when I typed it.

What can I do about shipping delays?
As much as we would love to control the weather, broken down trucks, and traffic patterns, we don't. Therefore Fall Protection Pros.com does not take responsibility for unforeseeable delays. Thank you for understanding. I think we can work together on these things right?

Will you ship orders internationally?
We do provide international shipping, however, it is your responsibility to make sure the products you order meet the safety requirements in your country. Our products are certified for use in the United States, and we won't be responsible for products sold to Nigeria that doesn't meet the strict Nigerian safety regulations. Also, Fall Protection Pros.com will not be responsible for delays in customs, or the fees associated with collecting International shipments. Note that some International orders may be not be returned, and customers will be notified of this before shipment.

I put in the wrong address, what do I do?
If you realize that you typed in the wrong address, please let us know IMMEDIATELY. The ideal situation would be to catch this little hiccup before your items ship. We try our damnedest to make sure this doesn't happen in the first place, but be sure to watch your P's and Q's.

What if there are no shipping options available?
If you order something heavy or large quantities of something heavy and you receive an error during checkout, give us a call at 1-888-412-7289. In these instances alternate shipping methods may be required, think semi-trucks or bucket brigades. Unfortunately, we don't have the resources to quote this type of shipping online. Besides, if you're in a situation like this, the personal touch doesn't hurt.