We do everything in our power to process our orders in 1-2 business days. Remember, just because you can order instantly from our website in your pajamas, your order does not arrive the second you click to confirm your order. If that were possible, you wouldn't have to read a policy on processing times. If you need something rushed, give us a call at 1-888-412-7289 before you place your order so we can prevent any delays.
Your invoice will arrive officially by email. If you don't receive it within an hour after you finalized your order, check the junk folder of your email. Perhaps your email program thinks that correspondence FallProtectionPros.com is garbage, we tend to disagree. Remember, by creating a customer account with FallProtectionPros.com you can have permanent access to all of your invoices from past orders whenever you log in. Create an Account.
If you need to change or cancel your order, although I don't know why you would. But, if for whatever reason you need to cancel your order (we understand). Let us know as soon as possible. We like to work fast, and we would hate to ship something out that we don't have to. It creates more work on your end and our end, and that stinks. That being said, orders canceled before shipment may be subject to a 3% processing fee.
Sometimes products become unavailable from our manufacturers on short notice, if that happens we will contact you as soon as possible to let you know of any possible delays and what other options you may have. We will do what we can to make sure you're satisfied.
f you happen to live outside of Wisconsin, in most cases your order will be sales tax-free, until the Government decides to sticks its grubby paws in that pie as well. But, for the time being, order away without the burden of sales tax. If you live in Wisconsin, tough luck, the law's the law and you'll be hit with the standard 5.5%
PANIC! Whoa, maybe not... Actually, there are several things you can do. If you received an error message during the checkout process, check your e-mail to see if you received a confirmation e-mail. If you did, your order has been processed and received by our team.
If not, or if you have any other problems with your experience chat with us online using our live chat service (it's right above the shopping cart). If the chat service isn't live, give us a call toll-free at 1-888-412-7289 and let us know what's up, or you could always contact us by email. Either way, we'll do what we can to make sure everything is as it should be.
We are willing to open negotiations with resellers. We refuse to make any promises. All we can say is if you're interested in a situation like this, give us a call at 1-888-412-7289 and we can discuss it in greater detail.
It's possible, but we cannot make any guarantees. We encourage you to ask, and we'll see what we can do. We'd love to offer our services and help you get the right products for the job.
We accept all of the classics for online orders: VISA, Mastercard, and Discover. We also accept Paypal, Apple Pay, and Google pay.
You may also pay via checks with a caveat.... Just print out your order and mail it to us with your check included. We'll ship out your items as soon as we receive your payment. We can not hold in-stock products for checks we are waiting on Please note that there will be a $25.00 fee for any overdraft checks.
Our shipping rates vary based on your order. However, we can tell you that your shipping rates are determined by weight (heavy things cost more) and what warehouse (Santa's workshop) they are coming from. These costs are calculated automatically and tabulated to your order. You can save on shipping by ordering more products from one manufacturer, but it's not required. All of our products play well together if you know what we mean? Please Note: Shipping charges do not include fees or taxes that may be required by your local government.
Your orders will be shipped according to the shipping method you select when checking out. Most orders can be shipped via United Parcel Service (UPS). In most cases, they will be shipped directly from the manufacturer to you. We would request that if you plan on picking some speedy shipping service to give us a call, so we can make sure we can get your product right away.
Your order will be shipped in a box. We tried using paper or plastic bags, but the handles kept tearing. Long story short, we ship all of our goods in a box directly from our manufacturer's warehouses to your door, job site, or federally zoned Port-A-John.
If you need something right away, PLEASE call us at 1-888-412-7289 before you place your order so that we can ensure stock is available and that we can get the products to you when you need them. We'd rather lose the sale than tell you we can get it there and not be able to deliver. If we work together, we can eliminate disappointment. Your safety is more important than closing a deal.
We don't have access to a crystal ball, if we did we wouldn't have bought all of those singing fish right before they fell from grace. That being said, we do our best to ship within 1-2 business days (Saturday & Sunday are NOT business days). After that, it depends on what method of shipping you chose. Select the Pony Express, and you could be waiting for a while.
When your order ships we will notify you, that way you can track your package's every movement. Did that sound uncomfortable, because it felt uncomfortable when I typed it.
As much as we would love to control the weather, broken down trucks, and traffic patterns, we don't. Therefore Fall Protection Pros.com does not take responsibility for unforeseeable delays. Thank you for understanding. I think we can work together on these things right?
Depending on the manufacturer, we do ship orders to Canada. Some manufacturers restrict where we can sell their product. Our products are certified for use in the United States. Also, Fall Protection Pros.com will not be responsible for delays in customs, or the fees associated with collecting International shipments. Note that some International orders may be not be returned, and customers will be notified of this before shipment. Please Note: Shipping charges do not include fees or taxes that may be required by your local government.
If you realize that you typed in the wrong address, please let us know IMMEDIATELY. The ideal situation would be to catch this little hiccup before your items ship. We try our damnedest to make sure this doesn't happen in the first place, but be sure to watch your P's and Q's.
If you order something heavy or large quantities of something heavy and you receive an error during checkout, give us a call at 1-888-412-7289. In these instances alternate shipping methods may be required, think semi-trucks or bucket brigades. Unfortunately, we don't have the resources to quote this type of shipping online. Besides, if you're in a situation like this, the personal touch doesn't hurt.
Items may be returned/exchanged unused within 7 days of receiving your product. Note: Some Soft goods (harnesses & lanyards) must be returned unopened. So please read the sizing charts carefully before ordering.
Just call us at 1-888-412-7289 and we'll guide you through the return/exchange process. Shipping and handling charges are non-refundable and you may want to insure your package; we are not responsible for lost or misdirected exchanges. If you need Signature Verification on an order. Please let us know.
Once your package is received and it is confirmed to be in re-sellable condition, we will promptly send you your replacement items or refund your money.
There may be up to a 15%-20% restocking fee depending on the order. If you have any questions regarding your order, please feel free to Contact Us.